Sole and Santé Terms & Conditions
Last Updated: April 27, 2025
1. Introduction
Welcome to Sole and Santé (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of the Sole and Santé website (www.soleandsante.com) and any related services, including the purchase of products through our online store.
By accessing our website, browsing our collections, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
2. Definitions
- “Customer,” “You,” or “Your” refers to the individual or entity accessing or using our website and services.
- “Products” refers to the luxury footwear and related items offered for sale on our website.
- “Order” refers to a request to purchase Products submitted through our website.
- “Content” refers to all text, images, videos, graphics, designs, and other materials on our website.
3. Account Registration
3.1 Account Creation
To make purchases on our website, you may need to create an account. When you create an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password confidential and secure
- Accept responsibility for all activities that occur under your account
3.2 Account Termination
We reserve the right to suspend or terminate your account at our discretion, particularly if we detect any of the following:
- Violation of these Terms
- Fraudulent activity or attempts
- Abusive behavior toward our staff or other customers
- Inactive accounts for extended periods
4. Product Information
4.1 Product Descriptions
We strive to describe our Products as accurately as possible. However, we do not warrant that Product descriptions, images, or other Content on our website are accurate, complete, reliable, current, or error-free.
4.2 Product Availability
All Products are subject to availability. We reserve the right to discontinue any Product at any time. If a Product is unavailable after you place an Order, we will notify you and provide options for alternatives or cancellation.
4.3 Pricing and Currency
- All prices are displayed in [your currency] unless otherwise specified
- Prices may change without notice
- Prices do not include applicable taxes, duties, or shipping costs, which will be added at checkout
- In the event of a pricing error, we reserve the right to cancel Orders placed for Products with incorrect pricing information
5. Orders and Payments
5.1 Order Placement
By placing an Order, you make an offer to purchase the Products you have selected. All Orders are subject to acceptance by us. We reserve the right to refuse any Order at our discretion.
5.2 Order Confirmation
An Order confirmation does not constitute acceptance of your Order. An Order is accepted by us when we send you a shipping confirmation email or when the Products are shipped to you, whichever occurs first.
5.3 Payment Methods
We accept payments through Stripe, including:
- Major credit and debit cards
- Google Pay
- Apple Pay
All payment information is processed securely through our payment processor, Stripe. We do not store your complete payment information on our servers.
5.4 Payment Authorization
By providing payment information, you represent and warrant that:
- You have the legal right to use the payment method provided
- The payment information you provide is true, accurate, and complete
- You authorize us to charge the payment method for the total amount of your Order including taxes, shipping, and any other charges
5.5 Pre-Order and Back-Order Items
For Pre-Order or Back-Order items:
- Estimated shipping dates are provided but not guaranteed
- Payment is processed at the time of Order placement
- You may cancel your Order before shipment for a full refund
6. Shipping and Delivery
6.1 Shipping Options
We offer various shipping options, which may vary depending on your location. Shipping costs and estimated delivery times will be provided during checkout.
6.2 International Shipping
For international Orders:
- You are responsible for all customs duties, import taxes, and other fees
- We are not responsible for delays due to customs processing
- Some countries may have restrictions on importing certain products
6.3 Delivery Timeframes
While we aim to meet all estimated delivery dates, we do not guarantee delivery times. Factors outside our control may affect delivery times, including weather conditions, customs processing, and carrier delays.
6.4 Risk of Loss
The risk of loss and title for Products purchased passes to you upon delivery of the Products to the carrier.
7. Returns and Refunds
Please refer to our separate Refund and Returns Policy for detailed information on returning Products and receiving refunds.
8. Intellectual Property
8.1 Ownership
All Content on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Sole and Santé or its content suppliers and is protected by international copyright laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This license does not include:
- Modifying or copying the Content
- Using the Content for commercial purposes
- Attempting to decompile or reverse engineer any software on our website
- Removing any copyright or proprietary notices
- Transferring the Content to another person or “mirroring” it on any other server
8.3 Trademarks
Sole and Santé and all related logos, product and service names, designs, and slogans are trademarks of Sole and Santé or its affiliates. You may not use these marks without our prior written permission.
9. User Conduct
When using our website, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Use our website to transmit harmful code or interfere with its operation
- Attempt to gain unauthorized access to any portion of our website
- Use our website for any purpose that is unlawful or prohibited by these Terms
- Harass, abuse, or harm another person
- Submit false or misleading information
10. User Content
10.1 Product Reviews and Comments
If you submit product reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
10.2 Content Standards
Any content you submit must:
- Be accurate and not misleading
- Not infringe on any third-party rights
- Not contain any defamatory, obscene, or offensive material
- Not contain any harmful code or malware
- Not promote illegal activities or violate any applicable laws
We reserve the right to remove any user content at our discretion.
11. Warranty Disclaimer
11.1 Product Warranty
Our Products are covered by limited warranties as described in our Product documentation. Except for these expressed warranties, our Products are provided “as is” without any warranties of any kind.
11.2 Website Warranty
Our website and its Content are provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the operation of our website or the information, Content, materials, or products included on our website.
11.3 Disclaimer of Warranties
To the fullest extent permissible by law, we disclaim all warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components.
12. Limitation of Liability
In no event shall Sole and Santé, its directors, officers, employees, agents, partners, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our website
- Any conduct or content of any third party on our website
- Any content obtained from our website
- Unauthorized access, use, or alteration of your transmissions or content
The total liability of Sole and Santé for any claim arising out of or relating to these Terms or our website shall not exceed the amount paid by you to Sole and Santé during the six (6) months preceding the event giving rise to the liability.
13. Indemnification
You agree to indemnify, defend, and hold harmless Sole and Santé, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
14. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We do not warrant the offerings of any of these entities/individuals or their websites.
15. Termination
These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our website, or by ceasing to use our website. We may terminate these Terms at any time without notice and may deny you access to our website if, in our sole judgment, you fail to comply with any term or provision of these Terms.
16. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without giving effect to any principles of conflicts of law. Any dispute arising under or relating in any way to these Terms shall be resolved exclusively by final and binding arbitration in [Your City, Country] under the rules of the [Relevant Arbitration Association].
18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
19. Entire Agreement
These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and us regarding your use of our website and supersede all prior and contemporaneous written or oral agreements between you and us.
20. Contact Information
Questions about the Terms should be sent to us at:
Sole and Santé
Email: soleandsante@gmail.com
Phone: 0886423515
By using our website, you acknowledge that you have read these Terms and agree to be bound by them.